What The Navient Lawsuit Means For Your Student Loans


California is now the fourth and largest U.S. state to file a lawsuit against Navient, the nation’s largest student loan servicer.

If you have a student loan, there is a good chance that it may be serviced by Navient. Navient, which spun off from Sallie Mae, has more than 12 million customers and services more than $300 billion of government and private student loans.

Here’s what you need to know and the action you can take.

The Lawsuit Against Navient: What are the allegations?

The student loan giant is being sued for unlawful business practices, including allegedly causing student loan borrowers to overpay for student loan repayment and not discharging student loan debt for borrowers with a total and permanent disability and those who are eligible for loan forgiveness.

The CFPB alleges that, among other allegations, Navient “systematically and illegally [failed] borrowers at every stage of repayment,” including:

  • created obstacles to repayment by providing bad information;
  • processed payments incorrectly;
  • failed to act when borrowers complained;
  • illegally cheated many struggling borrowers out of their rights to Loan forgiveness and lower payments, which caused them to overpay for their student loans;
  • deceived private student loan borrowers about requirements to release their co-signer from the loan; and
  • harmed the credit of disabled borrowers, including severely injured veterans

The CFPB also alleges that Navient improperly directed borrowers into forbearance when these borrowers otherwise might have qualified for income-driven forgiveness plans, and did not adequately keep borrowers in income-driven plans informed of deadlines to maintain their eligibility under such plans.

What Action Can You Take?

Consumers can check their eligibility for free through the certified enrollment center and see if they qualify for Settlements, Income-Driven Forgiveness and even have their loans removed from Navient completely if they choose.

To qualify call (877) 394-4713, Monday through Friday 7am – 6pm PST, and speak to a certified enrollment specialist about checking your right for eligibility. Alternatively, you can submit your information here: https://borrowersreliefprogram.com to get the process started.

CALL TO QUALIFY (844) 653-1500

A Consumers Experience

Nicole, a media arts major, explains her personal struggle with Navient. She graduated UCLA in 2012, having borrowed over $32,000 in student loans.  Hence, being trapped under excruciating debt, she had

“With the job market being what it is, I knew how hard it was going to be to find a job in my field. Therefore, after graduation I was happy knowing I had 6 months before I even needed to start paying my loans. Six months came and went and I was still stuck working my teaching assistant and serving job just to make ends meet. I called Navient multiple times during the initial repayment period trying to “postpone” my payments. I was infuriated and dismayed when I had learned almost a year later that I had accrued thousands in interest because of being placed in forbearance’s. Besides that, only to find out much later that  I had alternative options to repayment including income-driven forgiveness.”

What Are The Next Steps?

If you feel like you have been given misinformation and misguidance regarding your student loans, you’re not alone. Over 44 million borrowers have been burdened by these allegations. At the end of 2017 over 45 million Americans owed a combined total of $1.4 trillion in student loans.

Fortunately, there is help available for those who have been affected. Here are the steps you can take to check your eligibility:

  1. Call the Certified Enrollment Center at  (877) 394-4713 and ask to check your eligibility for forgiveness due to the lawsuit, Monday Through Friday 7am – 6pm PST.
  2. Get your Free evaluation and see what all your options are.
  3. Get your loans forgiven, settled, discharged or drastically reduced by as much as 90%.

What is Student Loan Forgiveness?

Loan forgiveness is the cancellation of all or some portion of your federal student loan balance. Yes, that’s right—cancellation of your loan balance. If your loan is forgiven, you are no longer required to repay that loan

CALL TO QUALIFY (844) 653-1500

Borrowers may contact the Certified Enrollment Center to get information on individual borrower eligibility.

Certified Enrollment Center
Phone: (877) 394-4713
Monday – Friday | 7am to 6pm PST